Isabelle Hammond
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Marketing manager
"I can't say enough about the work that you have done for me. Your team was great and the photos look amazing. I'm very happy with the end result and I will be using your services again."
Make learning hit harder. Here’s how I build experiences that stick.
Expertise
I design digital learning that’s modern, measurable, and built for behavior change—not checkbox training.
Brief
Each project starts with clear outcomes. I work backward from the behavior you want to shift, not just the info you want to share.
Goals
Improve retention, application, and engagement—turning passive content into active growth.
Approach
Modular builds. Microlearning. Storytelling. I bring instructional design into the product era.
What my clients say
Araceli Lesko
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Architectural Photographer, Owner
I worked with Jesse Mercado at Amazon, where I managed products that enable employee's internal mobility. Jesse was responsible for the design and execution of learning materials and in-product training. His customer obsession and innovative thinking turned complex policies into contextual and easy to understand concepts that enabled users to self serve. Jesse raised the bar of content in and outside our products. Jesse is someone that I trust and admire. He will be an asset to any customer obsessed team and product.
Marley Medeiros, M.Ed.
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Learning & Development | Program Management | Instructional Design | Problem Solver
I have the pleasure of working alongside Jesse, and his commitment to organization and process improvement is truly exceptional. Jesse is a master at leveraging tools like Confluence and JIRA to streamline workflows and enhance team collaboration. He has a remarkable ability to create intuitive templates for shared tools and centralize resources, making them easily accessible to everyone on the team. His proactive approach to documenting processes and driving efficiency fosters a more productive and structured work environment. Jesse's dedication, attention to detail, and knack for simplifying complexity make him an invaluable asset to any team.
Hassan Gulamali
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Learning Leader | Enabling skills to deliver results
Jesse is a purple squirrel in the world of L&D. He understands how to break down complex topics into impactful solutions. This ability is amplified by his creative genius. Really. His ability to create aesthetically pleasing content is bar raising. I relied on Jesse as a catalyst for change to deliver a learning transformation. He's incredibly generous with sharing his experience and at the same time challenges his peers to learn more. do more. be more. The teams outputs were noticeably improved after only a few months of Jesse joining the team. It was a privilege to work with Jesse and I know that whatever he does, he will deliver unparalleled excellence.
