Headshot of Jesse Mercado smiling with round rimmed glasses

Impact at Scale

Amazon

  • Built and scaled design systems across platforms, saving ~3,000 hours annually for over 10,000 employees including senior leadership.
  • Drove cross-functional product design and prototyping, with user research that boosted satisfaction scores to 4.5+/5 post-launch.
  • Pioneered the integration of AI-powered tools into learning design, setting the foundation for educational product innovation.

Chewy

  • Designed and delivered enterprise-wide training programs aligned with business goals, directly improving customer satisfaction.
  • Created immersive, interactive training methods that raised team performance and engagement across customer service divisions.
  • Championed data-driven optimization to refine learning at scale, connecting training directly to business impact.

TechnipFMC

  • Innovated VR-based safety training (Oculus Quest), cutting ~8,000 training hours annually while boosting engagement.
  • Built highly rated e-learning programs accessed by 10,000+ engineers, driving adoption of VR-enhanced learning solutions.

WB39 (Tribune Broadcasting)

  • Directed creative content and broadcast design that reached millions of viewers daily.
  • Oversaw newsroom and sales visuals, earning an Emmy Award for innovation in broadcast storytelling.
  • Built cross-media content systems that scaled storytelling across TV, digital, and commercial platforms.

Complete Track Record

Amazon

Chewy

Korn Ferry

Amazon

Design Leader
  • Scaled design systems → saved ~3,000 work hours annually.
  • Drove cross-functional design adoption → 4.5+/5 user satisfaction.
  • Introduced AI into learning workflows.
Project 1
Project 2

Chewy

Lead - Learning Experience Designer
  • Built scalable onboarding framework → aligned with business KPIs.
  • Created immersive training content → boosted engagement.
  • Directly improved customer experience metrics.
Project 1
Project 2

Korn Ferry

Lead – Learning Experience Designer
  • Led development of Neuroscience of Burnout, an 18-module microlearning series for enterprise clients.
  • Designed engaging content that simplified complex neuroscience into actionable strategies for leaders.
  • Delivered scalable solutions under aggressive timelines, ensuring content alignment with business and learner needs.
Project 1
Project 2

My Superpowers

Design e UX

Experiência de aprendizagem

Inteligência artificial e técnica

Estratégia e métodos

Pontos fortes

Design e UX
Experiência de aprendizagem
Inteligência artificial e técnica
Estratégia e métodos
Pontos fortes

Movimento, produto, interação

Design instrucional, estruturas, plataformas de eLearning

GPTs, automação, integração de front-end

Pensamento sistêmico, roteiros de produtos, entrega ágil

Visão, liderança, resiliência

Education

  • Bachelor of Fine Arts (BFA) — Design & Visual Communications, University of Houston
  • Associate of Arts (AA) — Liberal Arts & Sciences, Minor in Art History, Houston Community College
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Certifications

  • Advanced AI & LLM Workflow Mastery (ChatGPT, MidJourney, Claude, automation tooling)
  • UX & Product Design Systems (Figma, Design Ops, component architecture)
  • Scalable Instructional Design Frameworks (ADDIE, SAM, 4C/ID, Backward Design, Agile)
  • Enterprise Learning Systems (Cornerstone, Oracle Learning, Moodle, Blackboard)
  • Motion & Visual Design (Adobe CC, Cinema 4D, multimedia production)
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Awards

  • Lone Star Emmy Award
  • CLO Learning in Practice Award – Silver (Business Partnership)
  • Telly Award
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Mentorship Hours

  • 4,650+ minutes mentored
  • 108 sessions completed
  • Top 1% Mentor — ADPList
  • Mentored professionals across 11 countries (US, Brazil, India, Australia, and more)
  • Specialties: career transitions, AI/UX skill development, portfolio reviews, and salary negotiation
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Languages & Extras

  • an illustration of the united states of america flag

    Native / Bilingual

  • an illustration of the Mexican flag

    Native / Bilingual

  • an illustration of the brazilian flag

    Elementary Proficiency

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